Privacy policy

Privacy Policy

RAYANOVA Store is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Name, email address, phone number, and shipping address
• Billing and payment-related information
• Order details and purchase history
• Customer support messages and warranty or refund requests
• Device and browsing data, such as IP address, browser type, cookies, and website activity

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations, shipping updates, and tracking information
• Provide customer support
• Review refund, return, shipping, and warranty requests
• Prevent fraud, unauthorized transactions, and abuse of our policies
• Improve our website, products, services, and marketing
• Comply with legal, tax, payment, and security requirements

3. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our store, including:

• Payment processors
• Shipping carriers
• Fulfillment partners
• Email and customer support tools
• Website, analytics, and marketing service providers

These providers may use your information only as needed to provide their services to us.

4. Payment Information

Payments are processed through secure third-party payment providers.

RAYANOVA Store does not store full credit card details on our servers.

Payment providers may collect and process payment information according to their own privacy and security policies.

5. Cookies

We use cookies and similar technologies to improve website functionality, understand website performance, remember preferences, and support marketing or advertising.

You can disable cookies through your browser settings, but some website features may not work properly.

6. Data Protection

We use reasonable security measures to help protect your personal information.

However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal, payment, fraud-prevention, order-processing, and record-keeping requirements.

8. Order, Refund, Shipping & Warranty Requests

When you contact us about an order, refund, return, shipping issue, or 1-Year Limited Warranty claim, we may ask for information such as your order number, email address, photos, videos, or issue details.

This information is used only to review and resolve your request according to our Shipping Policy, Refund & Return Policy, and Terms of Service.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page. Continued use of our website after changes are posted means you accept the updated policy.

11. Contact Us

For privacy questions or requests, contact us at:

support@rayanova.store